1. What is an Electrical Safety Certificate (EICR)?

An EICR (Electrical Installation Condition Report) is an official document that confirms whether the electrical installations in your property are safe and compliant.

2. Is an Electrical Safety Certificate mandatory for landlords?

Yes, landlords are legally required to have a valid EICR for rental properties.

3. How often do I need an EICR?

Typically every 5 years, or at the start of a new tenancy.

4. How long does an EICR inspection take?

It usually takes between 1–4 hours, depending on the size of the property.

5. What happens if my property fails the EICR?

You will receive a detailed report outlining the issues. Remedial work must be completed before a satisfactory certificate is issued.

6. Will I receive the certificate on the same day?

In most cases, the report is provided within 24 hours after the inspection.

7. What is a Gas Safety Certificate (CP12)?

A Gas Safety Certificate confirms that all gas appliances, fittings, and flues in your property are safe and compliant.

8. Is a Gas Safety Certificate required by law?

A Gas Safety Certificate confirms that all gas appliances, fittings, and flues in your property are safe and compliant.

9. How long is a Gas Safety Certificate valid?

It is valid for 12 months from the date of inspection.

10. How long does a gas safety inspection take?

Typically between 30–60 minutes, depending on the number of appliances.

11. What appliances are checked during the inspection?

Boilers, gas cookers, gas fires, pipework, and ventilation systems are all checked.

12. How quickly will I receive my certificate?

Certificates are usually issued the same day or within 24 hours.

13. What is an Energy Performance Certificate (EPC)?

An EPC shows how energy efficient your property is, rated from A (most efficient) to G (least efficient).

14. Is an EPC required to rent or sell a property?

Yes, it is legally required before marketing a property for rent or sale.

15. How long is an EPC valid?

An EPC remains valid for 10 years.

16. What if my EPC rating is low?

We provide recommendations to help improve your property’s energy efficiency rating.

17. How long does an EPC assessment take?

Usually around 30–60 minutes.

18. What is a Boiler Service Certificate?

It confirms that your boiler has been serviced, inspected, and is operating safely and efficiently.

19. How often should I service my boiler?

At least once a year to ensure safety and maintain manufacturer warranty.

20. Why is annual boiler servicing important?

It reduces the risk of breakdowns, improves efficiency, and helps prevent carbon monoxide leaks.

21. How long does a boiler service take?

Typically between 45–90 minutes.

22. How can I book a service with Property Safe?

You can book online through our website or contact our team directly by phone.

23. Do you offer next-day appointments?

Yes, next-day appointments are available subject to availability.

24. Will I receive a digital copy of my certificate?

Yes, all certificates are provided in PDF format via email.

25. Do you offer emergency services?

Yes, we provide fast-response emergency services when required.